Why can’t I return an item. Bought a computer and trying to return it but QuickBooks is declining the return as not authorized

Welcome to the Community, Jason.

To better assist you, I'd like to request additional information. Could you please provide more details on what you meant by returning an item? It would be helpful if you could also attach a screenshot that shows QuickBooks declining the return due to it not being authorized. Any additional information you can provide about your concern would enable me to offer the most effective assistance.

Your cooperation is greatly appreciated and will help me provide you with the most accurate information. I look forward to hearing back from you soon so we can resolve this matter as quickly as possible.

Not sure if my other response came through but basically on QuickBooks it doesn’t show that the payment or return was declined, but it shows right now that the current purchase is still pending.I bought a laptop two days ago, trying to return the laptop at an Apple Store when I do the return, it says that it’s not authorized And it’s declined to allow me to return to the same card that I purchased on. Not sure why I can’t do the return. 

Thanks for the prompt reply and for sharing additional details about your concern, Jason. Let me chime into this thread and provide some insights about this matter.

If you're using either QuickBooks debit card or QuickBooks Payments to purchase the computer, QuickBooks typically sends notifications to customers regarding any issues with payments or refund issues encountered. With this, you can check your email for any notifications regarding the error codes and instructions to rectify the situation.

However, if you didn't receive one, and still can't process the return, I recommend contacting our Payments support for further assistance. They have the necessary tools and expertise to securely assess your account and provide a tailored solution to address your specific issue. 

You can easily get in touch with our experts by following these steps:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Please note that our experts are available from Monday to Friday, 6 AM to 6 PM Pacific Time.

On the other hand, if this is not the case, you might consider adding more details about your concern by sharing a screenshot of your screen to help us understand the issue better and provide you with an accurate resolution.

Additionally, we have some helpful articles that can provide you with more guidance on how to track bills, and record vendor payments and vendor credits or refunds. You can check out these articles for more information:

• Enter and manage bills and bill payments in QuickBooks Online.
• Enter vendor credits and refunds in QuickBooks Online.

If you need more help or have questions about handling your payments and returns in QuickBooks, feel free to get in touch. We'll be here to lend a hand.

QuickBooks payment with green dot is horrendous. They can’t help me for 2 to 3 days because they need to check things. I just wanted to return an item I bought. Needless to say I won’t be keeping QuickBooks once they fix it and if they don’t then it will be a $3400 issue because QuickBooks won’t let me just return something to a store. Wild, as I’ve never seen a card not let me just return something.