Why can't I search the description anymore to find a product/service when creating an invoice with the new layout?

Hello there, @atlasfyr1.

In QuickBooks Online's (QBO) new invoice layout, the description will only be visible after choosing a product or service from the dropdown. Thus, I encourage you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear icon and select Feedback.
3. Type in your suggestion and click Next.

You can also read this article to learn more on how to record invoice payments: Record invoice payments in QuickBooks Online.

Keep me posted if you have any additional questions about managing your invoices. I'll be right here to help.

This is the standard answer we always get. It would be nice to have a true solution or maybe a bench test of functionality before you roll out an update. 

I am having this same issue again after the latest update!

We don't want you to experience this, @bushy402. Let me help you fix the issue with the description in the product/service box on your QuickBooks Online (QBO) invoice.

The first thing I can suggest is to refresh your browser. If the issue persists, open your browser's private window. It allows you to isolate the cache, which is the common cause of unusual behaviors.

Here are the shortcut keys:

• Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

If that works, return to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

Additionally, when your customer submits a payment, it's important to record it in QBO to ensure alignment with your invoice records.

I'm just a post away if you need further assistance managing your invoices in QBO. Stay safe.