Why can't i view my vendor invoices that I have input?

Thanks for getting in touch with the Community, psnider.

If you're referring to vendor bills, you can find your bill transactions on vendor profiles.

Here's how:

1. In the left navigation bar, go to Expenses, then Vendors.
2. Find a vendor you're looking for and click their display name.
3. If necessary, use your Filter ▼ drop-down menu to specify a Type and/or Date, then hit Apply.
4. Once you've found a transaction you'd like to review, select it to view its record.
   

In the event you're talking about customer invoices, they can be found on customer profiles:

1. In your left navigation bar, go to Sales, then Customers.
2. Find a customer and click their display name.
3. If necessary, use your Filter ▼ drop-down menu to specify a Type and/or Date, then hit Apply.
4. Once you've found an invoice you'd like to review, select it to view its record.
   

If you're already using the above-mentioned methods to view your vendor invoices, but still can't see them, there's an ongoing investigation (INV-76575) our Product Investigations team is currently researching. For the time being, I'd recommend checking the browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to view your invoices.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see and review your invoices while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event they continue not displaying while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Safari - version 12 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team and reference the investigation's case # (INV-76575). They'll be able to pull up your account in a secure environment, conduct further research, and add you to our list of affected users. This will ensure you receive updates about the investigation until it's complete.

I've also included a detailed resource about searching for and finding transactions which may come in handy moving forward: How to search for transactions

Please feel welcome to send a reply if there's any additional questions. Have a great day!