Why cant I assign a vehicle to a vehicle transaction?

Hi there, aver506532.

Can you tell us the exact error message? Would you mind sharing a screenshot of the error? I just want to make sure that we're giving you the right steps and information to sort this out.

Please add a reply below to share more details. We look forward to it. 

This pops up when I try to assign a vehicle to a transaction such as gas and fuel

I think I forgot the screenshot

Thanks for getting back here with additional details, aver506532.

Based on the screenshot you shared, it's possible that a browser issue is causing the error when saving the transaction. 

You'll want to access your QB account in a private or incognito window. You can also use other browsers if you have a different option on your computer. Use these keyboard shortcuts on how to start an incognito browsing session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 
Once done, check if you can assign a vehicle and save the transaction without the error. If you're able to do it, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks.

Feel free to check out these links and articles for additional guidance when using the program: 

• QuickBooks Self-Employed Video Tutorials 
• QuickBooks Self-Employed Overview 

Don't hesitate to reply to us again and update us if you're able to save the transaction. We're always here to make sure everything is sorted out.

I have tried that already.  I tried if from my phone (not the app).  Its not working anywhere. 

Thanks for clarifying this to me, aver.

I can resolve your concern appropriately in QuickBooks Self-Employed (QBSE). Since you're using your mobile phone to assign the vehicle transaction to its appropriate category. Then, we can perform mobile troubleshooting. 

This way, we can eliminate common errors while using the application. Thus, we can uninstall and reinstall the application to enable you to assign the transactions to the correct category. Here's how:

To uninstall:

1. Hold or long-press the QuickBooks Self-Employed icon. 
2. Click on the (x) and select yes to uninstall.

To install:

1. Go to the Play or App store.
2. Search for the QuickBooks Self-Employed app.
3. Click on Install.

Once sorted out, you can perform the steps to assign or categorize transactions in QBSE. Doing so will put the transactions in the correct line of your Schedule C. Also, it organizes the income and expenses of your business.

Should you have more concerns about assigning transactions, please don't hesitate to post them here. Have a good one!

I have deleted the app and reinstalled it.  No change.  I have tried it on the web and I cant assign a vehicle to a transaction on any platform

I appreciate you for updating us on this, aver506532.

I'm here to make sure you'll be able to save the transaction in QuickBooks Self-Employed (QBSE).

Since the issue persists, I'd suggest contacting our Customer Care Team.  They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

Here's how to reach them: 

1. Go to the Assistant menu from the top bar.
2. Enter Talk to a human and select I still need a human.
3. You'll now be provided with support options that are available at that time.
4. Choose if you'd like to Message an agent or Get a callback.

To ensure that you'll be assisted on time, please see our support hours.

You can also seek relevant articles on our QuickBooks help articles page to help you get your QuickBooks tasks done in no time. This contains details on how to efficiently manage your QBSE account.

Please keep me updated on how the call goes and if you've saved the transaction. Take care, and have a great day.