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Buy nowCan you share a little more about your situation? Nobody can respond with the limited information you shared.
Hi there, jake.
We want to help you with your concern about the transfer fee you're referring to from QuickBooks Online (QBO). However, we need more information about your process for transferring the amounts. This is to provide the correct resolution and to sort this out.
I'll wait for your response to get this sorted out. I’m just a few clicks away.
So I guess this is exactly my concern. There should be absolutely no scenario in which I'm moving my own money and then a $232 "Inuit transferring fee" appears.
$1000 went to a savings, $1500 to my tax envelope in QB, $1000 to my business savings and $500 to another rainy day envelope in QB. that's all that happened. later that day, 8pm I see a $-232.50 charge that self categorized as an expense.
I just unmatched it and looked at it again and now it's calling itself a quickbooks payments : Fee name: DiscountRateFee, Fee Type: Daily
Any ideas?
So I guess this is exactly my concern. There should be absolutely no scenario in which I'm moving my own money and then a $232 "Inuit transferring fee" appears.
I don't know what information to give you.
$1000 went to a savings, $1500 to my tax envelope in QB, $1000 to my business savings and $500 to another rainy day envelope in QB. that's all that happened. later that day, 8pm I see a $-232.50 charge that self categorized as an expense.
Just now I unmatched the transaction and the description changed too "System Recorded Fee for Quickbooks Payments. Fee name: DiscountRateFee, fee type: daily."
Any ideas?
Hello there, Jake.
Know that we recognize the urgency of this matter and want to help you get this sorted out as soon as possible to understand more about the fee you received. We'd recommend contacting our Customer Care Team so they can check your account in a secure environment and review where those fees are coming from. We'll write down the steps to get you going:
See this page for more details: Contact Payments or Point of Sale Support.
Additionally, you can visit these articles to help you manage envelopes, see updated fees, and generate reports inside the program:
Feel free to leave a comment below if you have any additional questions related to the program, Jake. We'll make sure to get back to you right away. Stay safe!
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