Why did my shortcut for invoices disappear from my mobile app

Thanks for dropping by here in the Community, Petrone. Let's work together to fix the issue of why you're unable to find the invoices shortcut in the QuickBooks Online (QBO) mobile app.

The app often keeps a cache to speed up your experience while performing your tasks. However, when the cache is full, your system might behave in unexpected ways, such as not being able to find certain features. This can also happen if your app is outdated. To resolve these issues, let's perform some troubleshooting steps.

Let's start by refreshing the data within the app or from the settings menu on your mobile app. This refreshes the application to remove the older cache that causes this odd behavior.

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

For Android:

1. Go to Menu ☰, then tap More Options⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

After refreshing your data, you can sign out of your account and then sign back in to see if the shortcut for invoices is now available.

However, if the issue persists, I recommend uninstalling the QBO mobile app and then reinstalling it again to use the app with a clean slate. Simply drag the app to the Uninstall section and tap Yes to confirm. After that, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are available via the iTunes App Store.

For the detailed steps on reinstalling the QBO mobile app, see this article: How to download the QuickBooks Online mobile app.

Additionally, check out this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.

If you have additional questions about your QBO account, please comment below. I'm always here to help. Keep safe, and have a nice day!