Why do I get the following message every single time I receive a pament on an invoice? Something's not quite right Unexpected problem : -30006

Hi there, @blakemillerlawn.

Thank you for reaching out to us. I'd be glad to help you fix the error message after receiving a payment.

What you're experiencing right now could be a browser issue. Sometimes, the stored cache causes unusual behavior to the browser. To sort things out, let's try some basic troubleshooting steps.

First, let's login to your account using an incognito page. Here are the keyboard shortcuts in opening a private/incognito window:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to receive payments and not get any error message after, then you'll have to clear cache regularly.

In case the issue persist, you can contact our Customer Support team.

Just hit on the Reply button if you have further questions. Stay safe and have a great day!

Same problem here, clearing cache did not fit it.    It is a new problem, only since late April or early May 2021.   Changing browsers or computers does not solve it.   

I am only noticing it when I apply a credit to an invoice.   It does seem to save the transaction, however it blocks the transaction when the credit isn't enough to completely pay the invoice.

Being able to receive the payment of your invoice is our top priority, AirKevin.

To resolve this, let's create the invoice first and then receive payment. This removes the error from occurring. I'll guide you how.

1. Go to the + New and then select Invoice.
2. Select the name of the customer.
3. Enter the necessary details.
4. Once done, click on Save and close.

For your visual reference, I've attached some screenshots below.

Once done, let's receive the payment.

1. From the + New menu, select Receive Payment.
2. Choose the name of the customer.
3. On the Outstanding Transactions, select the invoice.
4. Enter the amount received.
5. Click on Save and close.

Aside from that, you can also close the transaction after the error and the payment will be applied.

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to securely access your account to investigate the main cause of this error message.

Once the payment is received, you can now deposit it to your bank.

Feel free to get back to me if you have further questions about receiving invoice payment. I'm just a post away to help you. Keep safe. 

I'm having the same issue!  For at least 3 weeks now.  It's SUPER annoying!

I’m here to ensure this issue will be resolve, @Aculady.

I know how this affects your QuickBooks experience. Have you tried the recommended resolutions above?

If not yet, I recommend trying them first to isolate the issue. Otherwise, you’ll need to contact our Technical Support team for further assistance. They can provide an additional fix to get rid of the error message.

Here’s how:

1. Select the Help menu in your QuickBooks Online account.
2. Type in Talk to a human.
3. Enter a brief description of your concern.
4. Click I still need a human, then press Get help from a human.
5. Choose Callback.

Once resolved, you now continue to receive payments and create a deposit in QuickBooks Online.

Don’t hesitate to leave a comment below if you have other concerns besides receiving payments. I’m here to help. Always take care!

That doesn't help if it is an existing invoice. If you create a new one it only add fictitious numbers to your balance. 

Hello, muenstermann.

Since the recommended steps don't fix the issue, I would suggest reaching out to our Customer Care Support Team to have this better checked. They have tools to pull up your account and create a case for further investigation about this unexpected behavior.
 

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

Also, if you have some How do I questions, you can go to our Help page. We have articles that have detailed information to address your concerns.

As always, the Community team is here to help you. Keep safe!