Why do I keep getting this error? You and X were working on this at the same time. X finished before you did, so your work was not saved. I am X and the only 1 logged in

TwoShipps · ‎October 23, 2025

I am trying to update my chart of account settings.

Jovychris_A

The error occurs when two users are logged into the account and working on the same task simultaneously, @TwoShipps. Since you’re the only ones logged into the account, the issue is possibly related to your browser.

This can usually be resolved by logging out of QuickBooks Online (QBO) and logging back in. If the issue persists, please clear your browser’s cache to ensure QBO runs smoothly.

Alternatively, you can use another browser, such as Google Chrome, Microsoft Edge for Windows, or Safari for Mac, to update your chart of accounts settings in QBO.

Please let us know if you need more assistance.

View solution in original post

Jovychris_A

The error occurs when two users are logged into the account and working on the same task simultaneously, @TwoShipps. Since you’re the only ones logged into the account, the issue is possibly related to your browser.

This can usually be resolved by logging out of QuickBooks Online (QBO) and logging back in. If the issue persists, please clear your browser’s cache to ensure QBO runs smoothly.

Alternatively, you can use another browser, such as Google Chrome, Microsoft Edge for Windows, or Safari for Mac, to update your chart of accounts settings in QBO.

Please let us know if you need more assistance.

ShyMae

Hi @TwoShipps,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.

TwoShipps

Thank you Jovychris_A. I was the only user logged in when it occurred, and I was using Chrome. I went to Safari and logged in, made the changes with no problem, then when I came back to Chrome it all updated. Strange way for a solution, but I guess whatever works.

TwoShipps

Hello ShyMae. Yes, changing browsers fixed the problem. Still not sure why it was that way but I'll take whatever works. Thank you.

jamesjdt

On behalf of my colleague, you're always welcome, TwoShipps.

I'm glad to hear that your issue is resolved. Thank you for taking the time to share an update with us.

If you have any other QuickBooks concerns, feel free to post them here in the Community. We are always here to help.

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Why do I keep getting this error? You and X were working on this at the same time. X finished before you did, so your work was not saved. I am X and the only 1 logged in