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Val36
Level 2

why do my expenses add up to my income ? and are not subtracted ?

Capture d’écran 2022-09-26 à 17.52.45.png

5 Comments 5
GlinetteC
Moderator

why do my expenses add up to my income ? and are not subtracted ?

I'll ensure to help figure out your expenses/income issues on your Profit and Loss report, Val36.

 

You may possibly select an income account instead of an expense account. You'll want to review the transactions to verify why you have a negative expense total on your P&L report.

 

I would also suggest seeking expert advice from your accountant. They can discuss and provide options to fix it if it needs to be fixed. This way, we can ensure your books are accounted for properly.

 

I've added some resources that provide more information about the Profit and Loss report:

 

 

Please don't hesitate to stay in touch with me here if you have any additional questions or concerns, I want to ensure your success. 

Val36
Level 2

why do my expenses add up to my income ? and are not subtracted ?

Many thanks for your answer, see below my print screen. All the expense are categorised as expenses in expense account.  Weird, maybe i need to import (for expense) negative amount in QuickBooks and not positive ? 

Archie_B
QuickBooks Team

why do my expenses add up to my income ? and are not subtracted ?

Thank you for responding and providing us with those details. Val36.

 

Stored cache and cookies are used by the browser to help web pages load faster on your next visit. However, this can also result in strange behavior that affects the views and performance of QuickBooks Online.

 

We can resolve this by performing some troubleshooting steps and isolating the problem. We'll start by accessing you QuickBooks Online account using a private/incognito window. You can open an incognito window by using the following keyboard shortcuts:

 

  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Command + Shift + N (Safari browser)

 

If your profit and loss report now shows the correct information, we can return to your regular browsing window, clear its cache. It will get rid of any outdated or corrupted internet files that are causing the strange behavior.

 

Alternatively, you can also check and use other supported browsers that works best with QuickBooks Online.

 

I'll be available if you have any further questions about it. Simply include my name in your response, and I'll get back to you as soon as possible. Take care and have a wonderful day!

Val36
Level 2

why do my expenses add up to my income ? and are not subtracted ?

@Archie_B  Thanks for your answer, i did your recommandation, but it's still doesn't work ... 

 

As you can see in attachment. 

 

Thanks for your help.

Kurt_M
Moderator

why do my expenses add up to my income ? and are not subtracted ?

Hi there, @Val36. I'm here now, and I'll point you in the right direction to get this sorted out so you can see the data you need when running the profit and loss report in QuickBooks Online (QBO) account.

 

Before anything else, I'd like to thank you for the effort and time that you've exerted performing the recommendations that my colleagues provided you. Know that we value your time, and that this isn't the experience we'd want you to have.

 

Since the issue persists, I'd recommend reaching out to our QuickBooks Online Customer Care Team. This way, they can check on your account and determine the root cause of the issue. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. If your subscription is QuickBooks Online Advance, you can reach out to our support team anytime.

 

In addition, I've got you this article in case you'd like to customize a report in QBO: Customize reports in QuickBooks Online.

 

You can also check this page to learn more about memorizing a report in QBO: Memorize reports in QuickBooks Online.

 

@Val36, Feel free to let me know how it goes. You can also post here again if you have any additional QuickBooks-related concerns. I'll be more than happy to help you out again. Take care, and have a good one!

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