Hello there, Lynchpin,
The wait time is due to the high volume of calls we're receiving due to tax season. You can choose to Get a callback from us so we'll be the one to call you on your most convenient time.
The Community is always open 24/7 as well. You can post your concerns here and we'll do our best to assist you. We also have other users who're capable to answer your questions.
Here's how to get a callback:
- Click the Help icon on your QuickBooks Online account.
- Click Contact Us.
- Enter a description of your concern, then click Let's talk.
- Select Get a callback.
You can always leave a reply on this thread if you have questions.