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D
dcox1
January 21, 2019
Question

Why does my Credit Memo payment also create a $0.00 payment?

  • January 21, 2019
  • 6 replies
  • 54 views
I created a credit memo, then an invoice for same amount. When I Receive Payment a new line that says Payment $0.00 shows up in the Transaction List.

6 replies

SophiaAnnL
SophiaAnnL
Level 5
January 22, 2019

I know why this happened, dcox1.

 

You'll see a zero amount on your credit memo because the invoice payment and the credit have the same amount. You can create a credit memo to credit a customer's balance. Here are a couple of ways you can use a credit memo for:

  • Customer's payment is higher compared to was is owed on the invoice
  • Customer returned a product
  • Requests a credit for a service
  • Rewarding a customer with store credits

You can refer to this article to learn more about credit memos.

 

Please let me know if there's anything else I can help you with.

H
highwater999
December 23, 2020

I don't think this is what the poster is asking.  I have the same question.  When a credit memo is applied, it generates a completely new line on the customer transaction list, which is "payment" of $0.00.  It has nothing to do with the invoice, nothing to do with the credit memo or the application of the amount of the credit memo to the invoice.  It's is completely extraneous.  Why is it?  Can it be avoided and please get the engineers to get rid of it as it's obviously dragged on with this annoying element for years.

    A
    AileneAModerator
    Moderator
    December 24, 2020

    Hello, highwater999. 

     

    Thank you for reaching out to the Community. The reason why it generates a new line on the customer transaction list, there is an open invoice on that said customer and where the credit memo is applied. 

     

    We can mark check it to apply toward payment, and once done, the invoice will close, and the balance will zero out. 

     

    To learn more about credit memo and how it works, you can refer to this article: Create and apply credit memos or delayed credits in QuickBooks Online. 

     

    That's it! Please let me know if there's anything else I can help with. I'm just one post away. Stay safe, and happy holiday!

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