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Why does my Credit Memo payment also create a $0.00 payment?

I created a credit memo, then an invoice for same amount. When I Receive Payment a new line that says Payment $0.00 shows up in the Transaction List.
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QuickBooks Team

Re: Why does my Credit Memo payment also create a $0.00 payment?

I know why this happened, dcox1.

 

You'll see a zero amount on your credit memo because the invoice payment and the credit have the same amount. You can create a credit memo to credit a customer's balance. Here are a couple of ways you can use a credit memo for:

  • Customer's payment is higher compared to was is owed on the invoice
  • Customer returned a product
  • Requests a credit for a service
  • Rewarding a customer with store credits

You can refer to this article to learn more about credit memos.

 

Please let me know if there's anything else I can help you with.