Why does the automated sales tax not working and self correcting our invoices to remove tax.

Hi there, @Houghmw.

I'd love to help you achieve your goal, but would you mind sharing more details about it? Like are you trying to remove the sales tax that is already set up or making changes from taxable to nontaxable item? It can help us get on the same page and provide accurate resolution.

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. Have a great day.

Yes, in the desktop version we had to create a custom tax for each county.  Now quickbooks told us with the online version to use the "Based on Location", but it is now generating $0 tax randomly and we have to go troubleshoot what happened to the Sales tax liabilities.....  so we find them and have to then change it to the old custom tax to get it to work.  then we have to manually calculate the liabilities on the report, which is a big hassle.

Now I found that the Sales tax liability report is miss categorizing $15,825.03 as non taxable and it should be taxable.  The exported data in an excel spreadsheet is correct, but not one of the online supports will listen and take a look at the report....  We need a programmer to look at how the report is pulling the data form the database and creating the report.  It is not the data entry as they like to imply, as the exported data is correct.

Attached is a screenshot from QBO the red is the error.  The 2 shots below are from excel export sorted by the count taxable and non taxable.  The totals for each are far right second row down.

Hey there, @Houghmw. 

Thanks for coming back and adding more information about your problem to the Community. 

To get a better understanding of why this is happening in your account, I recommend contacting our Customer Support Team again. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Enter your question and press Let's talk. 
4. Scroll down and choose to Get a callback. 

Pleas let them know you have already spoken with the QuickBooks Community and we have redirected you back to support. They'll be able to further investigate by using a screen share and other tools to review your account with you. 

Keep us updated on how the call goes. Have a wonderful day!