Why does the customize function, which I use to filter by employee and customer to monitor status, no longer works on both Time Activities by Customer / Employee Detail?

Good to hear from you today, andrew-flower-ri.

We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Engineering Team. While they do, I would advise you to get in touch with our QuickBooks Online Support. 

This way our engineers can add your account information to the list of affected users and attach your case to the INV-64028. Any progress will be communicated via email.

For now, as a workaround, I'd suggest pressing F5 on our keyboard to refresh the page and immediately select the customize button before any other option. This will allow you to customize the report right away.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

You can memorize the report to save its current customization settings. It serves as your record and helps you quickly access it for future use.

Kindly update me on how things go by adding another comment below. I want to make sure you're all set, and I'm here if you need further guidance. Have a great day! All the best.

Thank you.  I've engaged QB support via chat and working through this with them.