Why does the "Here is your to-do list..." email I receive list invoices that are paid?

Hi there, kelly.

I'll share some information to clear up any confusion about email reminders in QuickBooks Online.

You appear to be using the QuickBooks Online Advanced's workflow feature, which sends out the "Here is your to-do list..." email, that provides a summary of your outstanding tasks and reminders to your team. This task includes Invoice approval, Unsent invoice reminder, Pay vendor reminder, and Bank deposit reminder. It is intended to assist you in staying organized and on top of important business activities.

Regarding the inclusion of paid invoices in the email, there could be a few reasons for this. First is the timing, the email might have been generated before the payment was recorded in QuickBooks Online. If the payment was made shortly before or after the email was sent, it may not have been updated in the system at the time of generating the email.

I've included additional articles on automatically and manually sending email reminders to customers, as well as using workflows to send reminder emails:

• Send invoice reminders automatically or manually in QuickBooks Online.
• Use workflows in QuickBooks Online Advanced to send reminders.

Feel free to let me know if you still have other concerns about invoices. I'll be here to assist. Keep safe!

Thanks. I have attempted to change some of the Autoflow settings. Hopefully the email I get on Monday won't still show the cleared invoices.