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skilbuilders22-g
Level 1

Why if clients pay an invoice on Quickbooks Intuit payment it automatically records the payment against the invoice but my bank deposits also show an additional deposit?

My client pays using Intuit and it then shows the invoice was paid. When I go into my bank transactions and reconcile deposits I assign the deposit from my bank to the customer but then is creates a balance showing 'open invoices'.  If I try to assign the bank deposit to the invoice it doesnt allow me to because the invoice was already 'paid' by the Intuit payment
1 Comment 1
jeanbiverly_
QuickBooks Team

Why if clients pay an invoice on Quickbooks Intuit payment it automatically records the payment against the invoice but my bank deposits also show an additional deposit?

Let me share information regarding linking a deposit to an invoice, @skilbuilders22-g.

 

Before linking a deposit to an invoice, ensure that: 

 

 

To link the bank deposit to the invoice and avoid any errors when reconciling, you can exclude the payment first. Then, follow the steps below to deposit the payment:

 

  1. Go to the +New button and choose Bank Deposit.
  2. Select the account you want to put the money into from the Account dropdown.
  3. Tick the checkbox for each transaction you want to combine.
  4. Ensure that the total of the selected transactions matches your deposit slip.
  5. Click Save and close or Save and new.

 

Once you've created the deposit, you can link it to the invoice.

 

In case you want to personalize your sales forms, you can check out this article for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Should you have any further queries about linking your deposit to an invoice, hit us up again. We're always ready to back you up.

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