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ap-cottingham-lt
Level 1

Why is bill pay showing under review with a exclamation point for transferring?

i just set up bill pay and confirmed the bank account for transfers, and can't proceed because of the under review notification.
2 Comments 2
Kevin_C
Moderator

Why is bill pay showing under review with a exclamation point for transferring?

Good day to you, Cottingham. I can share some information about seamlessly setting up QuickBooks Online Bill Pay to use it to pay your vendors.

 

Based on your scenario, it seems that you're still in the process of setting up bank transfers with your vendor. If so, please take note of the following things you need to know:

 

  • You can only set up bank transfers with a vendor through a private bank add.
  • We'll initiate a small test deposit of a penny into your vendor's bank account. This is done to verify the bank account can receive payments. Please note that if the test deposit is not successful, the bank account entry will be invalidated. A new bank account entry will need to be made for the vendor.
  • After manually adding a vendor's bank account, the earliest process date that can be selected is 2 business days after the bank account was added. This is to ensure the test deposit is successful. A federal holiday will add one additional day to processing.
  • If the test deposit is not successful and the bank account is invalidated, the payment will still be processed. The payment will go out as a check payment.
  • If a payment needs to be made immediately, schedule a check payment before adding the vendor's bank account.

 

For more details about the process, please see these articles:

 

 

However, if the bank account is still under review notification after 2 business days, I recommend reaching out to our Bill Pay Support Team. They are open on weekdays from 6 AM to 6 PM PT, but they are closed on Saturdays and Sundays.

 

Additionally, you can check out this article for additional guidance on handling your business expenses: Enter and manage bills and bill payments in QuickBooks Online. Simply navigate to the Record payments towards bills section for relevant steps in paying your bills in QBO.

 

I'll be around to help if you have any other questions besides setting up bill pay in QuickBooks Online. Just let me know by leaving a reply below. Wishing you and your business continued success!

4Gal
Level 11

Why is bill pay showing under review with a exclamation point for transferring?

@ap-cottingham-lt 

If you can't wait that long, signup for a free Melio account as the backup to pay your bills.

https://affiliates.meliopayments.com/quickbooks

 

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

 

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