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Thank you for posting here in the Community, @cscjsb.
Can you tell us more about the issue you're having today? I'll be sure to get back to you with a solution.
Here are some video tutorials that can help you achieve most tasks in QuickBooks Online: Video tutorials for QuickBooks Online.
If you still want to talk to one of our support, you can reach them by arranging a callback or through chat.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.
i have been trying to figure out if i can switch from online to desktop.
Thanks for joining this thread, Irripro29.
I’m here to help and provide some information about switching QBO to the desktop version.
There’s some important information to know before exporting data file from QuickBooks Online to Desktop.
Please know some data doesn't come over when you move from QBO to QBDT: For the complete list, check out this article: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.
Once you’re ready to transfer to the desktop platform, follow the recommend steps in this guide: Export and convert your QuickBooks Online data to QuickBooks Desktop.
For additional resources, this guide contains articles to get acclimated to the features and processes in QBDT. Choose the topic you wish to see for the complete details: Get started.
Please know that I'm just a reply away should you have any other concerns about QuickBooks. I'll be around to lend a helping hand. Have a great day!