Why is that items I've "Cleared" do not remain cleared? This has started happening over the past 2-3 months, but wasn't happening prior.

It's our pleasure to have you here today, Gwessner.

Before anything else, we'd like to take this opportunity to thank you for allowing the Community Team to help you with your current situation. We aim to provide a concise information to ensure you're able to address this situation on time. Reading your post, you may want to check the Audit log report to ensure no one is accessing and unclearing transactions inside your register. These are the steps:

1. Access your QuickBooks Online company.
2. On the top-right corner, click the Gear icon and select Audit Log.
3. Click Filter.
4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
5. Select Apply.

For more details, please see this page: Use the audit log in QuickBooks Online.

Also, whenever you clear transactions from the register, you'll want to ensure to click the Save button for the changes to apply inside your company file. If you've selected the Save button and the issue persists, we can perform some basic troubleshooting steps to rule out the possibility of having issues with your browser. Access your account in an incognito or private browser through these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, check if your transactions are still cleared. If it works and there are no changes to cleared transactions, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

Moreover, we've got these articles to help you fix issues when reconciling an account, ensure your data stays accurate, and prepare for this year-end inside QBO:

• Fix issues at the end of a reconciliation in QuickBooks Online.
• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.
• Year-end guide for QuickBooks Online.

The Community space is open 24/7 if you have any additional QuickBooks-related queries or a task you'd like to accomplish inside the program. We've got you covered. We'll be happy to help you out again. Stay safe, and have a nice day!

In the audit log, I see Sep 14, 2023 7:33am "user" System Administration "events" changed settings.  This is being done at QuickBooks.  Why are you changing my settings?

This started happening a couple months ago.  I went back in cleared items going back to 1/1/2023 and now most are uncleared.  This hadn't happened in 2021 or 2022.

Thanks for checking back with us, @gwessner-lincoln.

To clarify, did you try the web browser troubleshooting steps my colleague shared above? If not, I encourage you to give that a shot. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like cleared items showing as not cleared. 

However, if you have tried these steps, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with our team directly.

• QuickBooks Online Support

Please don't hesitate to let me know if you have any other questions or concerns. Have a great day!