Why is the share feature in estimates on mobile greyed out

Hi @stewardhandymans, thank you for posting in the Community. When creating estimates, I'd be happy to help you troubleshoot the issue you're experiencing with the grayed-out share feature on the QuickBooks Online mobile app.

It seems that the QuickBooks Online app is not functioning appropriately, and some features are not functional. This could be due to a large amount of data and cache present in the app. To resolve this issue, we can perform basic troubleshooting steps on your mobile application for QuickBooks. This process will refresh the application, eliminate common issues, and ensure that the app is updated to its latest version.

Clearing the app's data can be done on the app or your phone settings. Here's how to do it in the QuickBooks Online app:

For the IOS version:

1. Go to the Menu icon and tap Help & Feedback.
2. Select Refresh Data.
3. If you get a prompt message “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Tap Refresh to confirm.

For Android:

1. Go to the Menu icon, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Select YES to confirm.

You can also refresh the data on your Phone Settings, here's how:

• For Android - Go to your phone's settings, select Apps choose the QuickBooks app from the list, and select Storage. Then tap Clear data.
• For iOS - On your phone's settings, select Settings, then click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

If the issue persists, you can try uninstalling and reinstalling the app. You can check out this article for more information: How to download the QuickBooks Online mobile app. 

For more information about QuickBooks App, you can refer to the following articles:

• QuickBooks Online app overview
• Compare mobile app features

Access QuickBooks on your mobile phone and manage your account without hassle. Check out the QuickBooks Mobile: Frequently Asked Questions (FAQ) article to learn more about accessing your latest account activities.

If you require further assistance managing your estimates or have concerns regarding the QuickBooks mobile app, let me know in the comments below. I would be delighted to assist you.

Still did not work after trying all those issues! Any more suggestions?

Still did not work after all those suggestions! Attached is a image of what I am referencing. 

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Tried all suggestions and it did not work. Attached is a screenshot of issue 

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Thanks for following up with the Community, stewardhandymans. I appreciate you performing each of LollyNino_C's recommended troubleshooting steps.
 

Since your Share option is still greyed out and unusable in the mobile app, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while you're signed in with a web browser.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a lovely Friday!