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steelitfab-gmail
Level 1

Why when i complete a invoice and try to email send print or save as draft it says fetching data takes me back makes me sign in again and i lose all the invoice

 
1 Comment 1
ChristineJoieR
QuickBooks Team

Why when i complete a invoice and try to email send print or save as draft it says fetching data takes me back makes me sign in again and i lose all the invoice

I'll do my best to help you retrify this session timeout activity in QuickBooks Self-Employed, Steelitfab.

 

This kind of issue often comes down to how the system is performing. If you've been browsing multiple websites, it can cause an overloaded cache. I suggest troubleshooting your browser to fix this so you can get back to your business tasks smoothly.

 

By using a private window in your browser, you can help eliminate common errors in your company file. This mode isolates the cache and prevents any stored data from interfering, which often causes unusual browser behavior. To start, simply open a private or incognito window and access your QuickBooks from there.

 

Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Microsoft Edge: press Ctrl Shift P
  • Safari: press Command Shift +N

 

After that, make sure to clear your browser’s cache to prevent this issue from happening again. Too much-cached data can cause QuickBooks to behave unexpectedly. If you have another supported browser, you can use that using that as well.

 

Additionally, you can refer to this article for more tips and guidance on using QBSE effectively in your future tasks. It offers helpful insights and best practices that can enhance your experience: Overview of QuickBooks Self-Employed.

 

A smoother workflow boosts productivity and helps you stay focused on what truly matters in growing your business. If you have questions or need further assistance about invoicing and payments in QuickBooks Self-Employed, don’t hesitate to reach out.

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