With recent update to my QB on Android, I can't see the custom fields I created. Please help

Hi there, ray94

I understand how important custom fields are to your business, particularly when creating new transactions with those custom fields. I'll assist you in resolving this issue so you can get back to business.

Let's start by performing troubleshooting steps to address any underlying app issues. To do so, let's clear the data for the QuickBooks Online mobile app first.

Like this:

1. Press and hold the QuickBooks Online Mobile app icon, then select App info.
2. Click on Clear data at the bottom part.
   
3. Then, hit Clear all data.
   

Once done, check if you can now add customer information without issues. You can also Reboot your device before opening the QuickBooks Online Mobile App.

If the issue persists, you can uninstall and reinstall the mobile app. This can help you get a fresh installation that can help resolve any persistent issues related to outdated or corrupted app data. 

I've added this article as an additional resource: Fix common errors in the QuickBooks Online mobile app for Android.

Let me know if you still have other questions or any concerns about custom fields. Have a great day!

No it has not solved my problem and I beat on the phone with QuickBooks help for over an hour and nobody seems to be able to help

We appreciate you bringing this matter to our attention, ray94, and we can see the urgency of getting this custom field on the QuickBooks Online (QBO) Android app issue resolved. Let me route you to the best help available.

We recommend contacting our Customer Care team again to have this investigated. To do this on your mobile app, here's how:

1. Select the question mark (?) icon in the upper right corner.
2. Choose Help and Support.
3. Click Contact Us below.
4. Type in a brief description of your concern. Then, Continue.

Additionally, you can let your customer sign an estimate or invoice with your QBO app for a fast and secure transaction. You can learn more by checking out this article: Capture signatures using the QuickBooks Online app.

If you need additional support in creating custom fields and managing transactions using the QBO app, please don't hesitate to leave a comment below. We'll make sure to provide the guidance you need.