Hi there, @trhughes003-gmai. I want to ensure everything works fine using your mobile app.
For most general issues in QuickBooks Online (QBO), clearing the app's cache can help resolve them. By clearing its cache, you can remove the historical data and access QuickBooks with a clean slate.
You can always get back to me here if you have any other questions about estimates and invoices. I'll be around to lend a hand. Have a lovely day.
On iOS there is no option to do refresh, I deleted the app and reinstalled it.
Then I created a new estimate to myself, sent it, converted it to invoice. Then I logged on to the web on my pc and in the transactions section I had an estimate to myself and a completely separate invoice to myself.
something broke recently, the app doesn’t move the estimate to the invoice, but the computer still does.
Have you tried the solution above shared by my colleagues? If so. I recommend resetting the app data. Resetting the app data plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your app.
I've included the steps to reset the app data below.
If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. For further guidance with the process, please visit this article: Fix common errors in the QuickBooks Online mobile app for Android.
I'll be here to stand by for any updates on the steps I've provided. I want to ensure you'll be able to surpass the issue you have with your mobile app. Take care!
I understand your challenges with your unlinked estimate to invoice.
Let's work together to troubleshoot and resolve this issue so your estimates get linked with your invoice successfully. To get started, please try the following:
If the issue continues, I suggest contacting our phone or chat support for further investigation.
After fixing your unlink estimate, you might want to Record your payment invoice.
Please don't hesitate to post here your concerns and issues. We are eager to help you. Have a great day!