Wrong account associated with online account. Need to change account.

Thank you for posting here in the Community, @Shay936937. 

I'm here to ensure your QuickBooks Self-employed (QBSE) account is accurate, and guide you on the actions you need to help take care of this matter. 

Since it is a different account associated with your QuickBooks Online App, I recommend contacting our Customer Care team. They have the tools to check your QuickBooks account subscription and guide you with a fix. To do this, here's how:

1. Go to the Assistant menu from the top bar to open the QB Assistant window.
2. Enter a brief description of the issue in the Type something field.
3. Tap the I still need a human menu to view the support options.
4. From there, choose Message an agent to start a conversation or Get a callback to speak with an agent.

Our messaging supports are available Monday to Friday from 6 AM to 6 PM and Saturday from 6 AM to 3 PM PT. 

You can save the link to our self-help guide for future use. There, you'll find answers and articles to QBSE-related tasks such as mileage tracking, tax and form processing, and so on.

If you have other questions or concerns, please don't hesitate to comment anytime. We're always here to lend a hand. Have a lovely day. 

PRIOR to contacting you here I had been on the phone with Customer Care and for Online and for Apps, etc.  I was told to have Apple Subscription cancelled since it was the wrong account that was setup on the App and not associated with my online account.  I paid for this initially and I was trying to get that refunded in less than 15 hours of setting it up.  The charge still came through on my credit card account. How do I get this refunded?

I appreciate you for getting back to us, shaynebev.

When it comes to refunds, our phone agents are the best support that can help you with it. You can follow the steps shared by my colleague to get in touch with one of our phone agents.

Just to make sure that we're on the same page, by Apple subscription, did you mean QuickBooks Desktop for Mac? Or do you have QuickBooks Online or QuickBooks Self-Employed?

Both QuickBooks Online and QuickBooks Self-Employed can be accessed via an application. When you purchase either of these subscriptions, you can log into your account through the web browser or by installing the application on your android or iOS device.

I'll be keeping an eye on your response.