"Your email isn’t set up for receipt forwarding" Having issues even though my email is toggled on under forwarding, can you help?

Thanks for becoming part of the Community, dbellam4.

Since you're receiving emails advising that your address isn't set up for receipt forwarding, I'd recommend confirming you have permission to forward receipts.

Here's how:

1. In the left navigation bar, go to Banking, then Receipts.
2. Click Manage forwarding email.
3. Confirm your standard user has permission to forward receipts. If the toggle is turned off, make sure to turn it on.
4. Select Close.

If you're using a Gmail email with a "+" symbol in it, you might not be able to register your address for receipt forwarding.

I've also included a detailed resource about working with forwarding receipts which may come in handy moving forward: Email receipts & bills

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!

Thank you, I've done all of this, is there a way i can get somebody on a phone or chat? Every time I try, only community is available. 

I am also experiencing this issue.  I used to be able to forward receipts and now I am getting this error.  I have double-checked, and my Gmail account is showing as "verified" in my online account. 

Greetings, @golauree. 

Thanks for joining in on this thread about receipt forwarding. 

If the steps my colleague provided didn't help, I suggest getting in touch with our Customer Support Team so they can use a screen share tool to help you further. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Give a brief description and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! Review this guide to be sure you're contacting them in the available hours we are open. 

Keep us updated on how the call goes. We want to be sure that you get back to running your business. Have a great day!