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Intuit
11 helpful votes

Return a QuickBooks product for a refund

Learn how to return QuickBooks products.

Do you need to return a QuickBooks product? In the sections below we explain how to return products for various situations.

If you purchased from Intuit and it's within 60 days of the ship, download, or unlock date, you're eligible for a refund under our satisfaction guarantee.

For software

You can request a refund through your Intuit Account.

  1. Log in to your Intuit Account.
  2. At the left, in the Products & Services applet, select Products.
  3. Find the product you want to return, and select the Return Product link at the right.
  4. Select a cancel reason.
  5. Click Return Product.
  6. Wait for the confirmation that the product return was submitted successfully.
  7. An email will be sent to you as your refund is processed.

When you request the refund, your license will be deactivated and you’ll no longer be able to use the product.If you have questions, you may also contact Customer Service.

For Hardware

You can return your physical products within 60 days of purchase.

Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We aren’t responsible for lost mail or products damaged during shipment. Staples rewards used for the purchase will not be reimbursed. Shipping fees for the initial order and product return won’t be reimbursed.

Fill out the QuickBooks Return Form and send products to:

USPS-returnsATTN: Returns DepartmentPO Box # 580926Pleasant Prairie, WI 53158, US

Non-USPS-returns (To be used for all hardware returns)Intuit Inc.ATTN: Returns Department, Door 2011500 80th AvenuePleasant Prairie, WI 53158, US

You can return your Amazon product within 60 days of purchase.

Intuit recommends returning products using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. We aren’t responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return will not be reimbursed.

Send all physical products returns with the original order number to:

USPS-returnsATTN: Returns DepartmentPOS Box # 580926Pleasant Prairie, WI 53158, US

Non USPS-returns (To be used for all hardware returns)Intuit Inc.ATTN: Returns Department, Door 2011500 80th AvenuePleasant Prairie, WI 53158, US

To request a refund for eBay.com purchases, go to the QuickBooks product page on eBay.com. Select the Ask a Question link at the bottom of the page.

In your message, please include the following information:

  • First and last name
  • eBay registered email address
  • eBay item number for the product you purchased
  • Product license key (supplied to you in an email)

If you purchased from a retailer, you can return the product to us within 60 days of purchase. You'll need to provide the following:

  • All physical components, including manual and CD if applicable
  • A copy of the retail purchase receipt
  • Your name or the payee's name (for the refund check)
  • Mailing address to send the refund
  • Phone number
  • Email address (optional, in case there are questions)

Intuit recommends returning your product using a traceable method. If shipping via USPS, consider using registered or certified mail, or a return receipt. Intuit is not responsible for lost mail or products damaged during shipment. Shipping fees for the initial order and product return won't be reimbursed.

Send all physical product returns to:

USPS-returnsIntuit Inc.PO Box # 580926Pleasant Prairie, WI 53158, US

Non USPS-returns (To be used for all hardware returns)

Intuit Inc.ATTN: Returns Department. Door 2011500 80th AvenuePleasant Prairie, WI 53158, US

Purchased from Intuit directly

If you purchased from us and it's within 60 days of the ship, you're eligible for a refund under our satisfaction guarantee. The product license will be deactivated as part of the refund process and you will not be able to use it after.

Purchased from a retailer

If you purchased from a retailer and they will not accept the product return, you can return the product to us within 60 days of purchase. You will need to provide the following:

  • All physical components, including manual
  • A copy of the retail purchase receipt
  • Mailing address to send the refund
  • Phone number
  • Email address (optional, in case there are questions)

Purchased from Intuit directly 

If you purchased from us and it's within 60 days of the ship, download, or unlock date, you're eligible for a refund under our satisfaction guarantee. The product license will be deactivated as part of the refund process and you will not be able to use it after.

Purchased from a retailer

If you purchased from a retailer and they will not accept the product return, you can return the product to us within 60 days of purchase. You will need to provide the following:

  • All physical components, including manual and CD if applicable
  • A copy of the retail purchase receipt
  • Mailing address to send the refund
  • Phone number
  • Email address (optional, in case there are questions)

There is no 60-day money back guarantee for education/lab packs, or resource guides. You may return these only if they have not been opened. Mail unopened products to the returns department for a refund or exchange. They may be exchanged if the wrong item was ordered or purchased.

USPS-returnsATTN: Returns DepartmentPO Box # 580926Pleasant Prairie, WI 53158, US

Non USPS-returns: (To be used for all hardware returns)Intuit Inc.ATTN: Returns Department, Door 2011500 80th AvenuePleasant Prairie, WI 53158, US

You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department.

Refunds for electronically delivered QuickBooks can be requested by sending an e-mail with a copy of your purchase receipt as well as the license number of the product to be refunded to EReturns@intuit.com.

If you have any questions, please contact theQuickBooks customer service

Payment method Purchased from Intuit Purchased from retail store or other non-Intuit source
Credit card or debit card Expect the refund to appear on your credit card statement 7 to 10 business days after Customer Service processes your refund. Expect a mailed refund check within four weeks after your return is received.
EFT (Electronic File Transfer) Expect the refund to appear on your account at least 10 business days after Customer Service processes your refund. Expect a mailed refund check within four weeks after your return is received.
Check (no longer available) Expect a mailed refund check within two weeks after contacting Customer Service to request a refund. Expect a mailed refund check within four weeks after your return is received.
Cash Intuit does not accept cash payment. Expect a mailed refund check within four weeks after your return is received.

If your UPS delivery arrived after the expected date, please contact Customer Service. We will investigate the tracking history and issue a refund if it was late.

If you have a priority or discount code for free shipping, please have the mailer ready and then contact Customer Service to request a refund.

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