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Intuit

QuickBooks Desktop Discontinuation FAQ for Payroll

Learn more about service discontinuation policy in QuickBooks Desktop Payroll.

Here's what you need to know about service discontinuation, important dates, and essential info on how to upgrade.

Service discontinuation means your QuickBooks Desktop 2018 software will no longer be supported, and you will no longer be able to access services from within your QuickBooks such as Payroll, Online Banking, and Merchant Services. If you no longer wish to access these services you may continue your QuickBooks version. If you want to have uninterrupted access to payroll and other services, you'll need to upgrade to the latest version of QuickBooks.

To learn more, see QuickBooks Desktop service discontinuation policy and upgrade information.

We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act to make QuickBooks better and easier to use while still supporting older versions of the software.

Payroll Service What happens after the discontinuation date
Basic Payroll Users will have inaccurate paycheck due to certain tax calculations being zeroed out. You'll also be unable to send payroll to Intuit for processing, including direct deposits. Your payroll subscription will be deactivated, followed by a refund for the unused portion of your payroll subscription.
Standard and Enhanced Payroll Users will have inaccurate paycheck due to certain tax calculations being zeroed out. You'll also be unable to send payroll to Intuit for processing, including direct deposits, submit payments and filings using E-File & Pay. Your payroll subscription will be deactivated, followed by a refund for the unused portion of your payroll subscription.
Assisted Payroll Users will be unable to send payroll for processing, including direct deposits. Intuit will no longer be responsible for filing payroll tax returns and W-2s for 2021. Paycheck tax calculations will be incorrect and the payroll service will be canceled.
  • Intuit will not file and pay your 2nd Qtr Taxes.
  • To remove the payroll service from your company file in QuickBooks, go to Employees > Send Payroll Data, then Send.
Annual Support Plans Any Annual Support Plans you are currently on will continue to work until your annual subscription expires, at which point, you must upgrade your QuickBooks software in order to continue using a support plan.

To know more about the features of Basic, Standard, Enhanced, and Assisted Payroll, see QuickBooks Payroll Service Features.

If you like to remain on Basic, Standard, or Enhanced Payroll Service, you need to perform the following by May 31, 2021:

  1. Purchase a supported version of QuickBooks Software.
  2. Install the software and register it to your account using the same company information as your payroll service.
  3. Run your payroll in the supported version of QuickBooks Software.

If you like to remain on Assisted Payroll service and continue to have Intuit file payroll tax returns on your behalf, you must perform the following by May 31, 2021:

  1. Purchase a supported version of QuickBooks Software.
  2. Install the software and register it to your account.
  3. Send a $0 payroll.

QuickBooks Desktop 2018 customers upgrading to QuickBooks Desktop 2021 can contact a sales representative to discuss your options at 866-676-9670, Mondays through Friday, 6 AM to 6 PM PT.

We have added and improved a number of features within QuickBooks Desktop 2021. You can find more information here, or you can contact a sales representative for assistance or questions at 866-676-9670, Mondays through Friday, 6 AM to 6 PM PT.

Yes. You will receive a prorated refund in July for the unused portion of your QuickBooks Payroll subscription. This refund will be processed to the credit card or bank account that we have on file for you. Refunds do NOT apply to Assisted Payroll service customers.

Yes, although this is NOT ADVISABLE. Your paycheck calculations will be incorrect due to certain tax calculations being zeroed out. To keep your paycheck calculations correct, upgrade and register a newer version of QuickBooks.

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