Adding adjustment in sales tax

I'll help you add a sales tax adjustment, Misty27. Let's work side-by-side to determine why the dropdowns in the Review sales tax window aren't allowing you to complete this action.

You can record an adjustment by clicking + add an adjustment and a new window opens. There, you can enter the needed information. I'll add an image for visual reference.

Since you're unable to select any options from the dropdown menu, we can perform some basic troubleshooting steps to determine if this is a browser-related issue. To begin, you can click the Refresh icon. Following these procedures is crucial for maintaining your device's optimal performance and protecting it against potential harm from malicious programs or viruses. 

If the issue persists, open your account using an incognito or private window. Unexpected issues in QuickBooks Online (QBO) may arise due to problems with the web browser, such as a full cache or outdated internet files. A private or incognito window does not retain internet data like cookies, history, or cached files from previous browsing sessions, creating a fresh browsing environment.

Please refer to the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache to allow the system to restart. Clearing the cache refreshes the system, enabling you to begin with a clean slate. This process can also done on supported and up-to-date web browsers recommended for optimal QuickBooks performance.

Keep me posted if you have additional questions or need further help adding adjustments to your sales tax by commenting below, Misty27. I'd be here to provide continued assistance. I am dedicated to providing you with the knowledge and resources you need to enhance your QuickBooks experience and accomplish your business objectives.