I understand how important it is to access your archived tax information in QuickBooks Online (QBO), Brantley. Let's work together on some possible solutions.
Do you see any specific error messages when you try accessing your archived information? Additional details will help us address the issue more effectively.
In the meantime, we can access your QuickBooks account using an incognito or private browsing window. This prevents data from being stored during your session and can help identify and resolve any issues more easily.
Click a link below for step-by-step instructions for your browser:
After successfully accessing your tax, switch back to your regular browser and clear its cache to avoid potential glitches caused by stored files. You can also try using another supported browser if needed.
For any further questions, please leave a comment, and we’ll gladly assist you.
