About a year ago, our QuickBooks Online account randomly started saying we had a filing deadline for Maryland workers comp, but we are a small Idaho company who has only ever employed a handful of employees at a time to work at our one location in Idaho. We've never provided services in Maryland, nor have we had employees living or working there. Unfortunately, I've followed all of the tips I could find online and by using the AI chat bot in QuickBooks Online but there is no physical way for me to remove the Maryland workers comp on my end. I've gone through all past and current employees (inactive and active) and have reviewed everything from their work location to their home address and payroll withholding codes and there is no mention of Maryland.
I guess my question is: Has anyone else had this issue? Were you able to get it resolved? I'm nervous that QBO is pushing us toward more and more automated payroll processing but I have this error in my file that their representatives have not been able to fix for me as of yet. Near as I can tell, they're using the same AI chat bot we are to diagnose the issue and when we're unable to fix it, they basically throw their hands in the air and are at a loss for what to do. What will happen when we're required to go to automated payroll tax processing on July 1st and we don't actually owe anything to the state of Maryland and have no account information linked in our payroll settings for payments to be remitted to?
For those still reading or interested in the specifics of what the chat bot told me to try which didn't work, here are excerpts:
To remove Maryland from your payroll settings in QuickBooks Online Payroll, follow these steps:
1. Go to Settings , then select Payroll Settings.
2. Find the section for state taxes or workers' compensation.
3. Select Edit next to Maryland.
4. If there is an option to Delete the Maryland tax or workers comp rate, select it and confirm the deletion.
If you don't see a delete option, check if employees are assigned Maryland as their work location. You may need to change their state to Idaho first before removing Maryland from payroll settings.
Make sure no paychecks or tax filings are pending for Maryland before deleting the state tax settings.
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To remove Maryland worker's compensation payroll items, confirm that Maryland is not listed as a work location or employee work state in your payroll settings.
Here’s what you can check:
1. Payroll Settings: Verify if Maryland was added as a state in your employee or company payroll settings and remove it.
2. Employee State Information: Ensure no employee profile has Maryland as a work or home state.
3. Workers' Comp Setup: Navigate to your workers' compensation settings and delete or deactivate any Maryland-related items.
This should stop Maryland workers' comp from appearing in payroll. If you still see it, double-check if any active Maryland tax or payroll items exist.
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To efficiently find if any past employees had Maryland entered as their residence or work location in QuickBooks Online Payroll Core, you can run an employee list report that includes work locations.
Steps:
1. Go to All apps → Payroll → Employees.
2. Look for an option to export or print the employee list.
3. Review the list for any employees whose work location is Maryland.
If more detail is needed, you can check each employee's Employment details to view or edit their work location.
This helps identify any incorrect Maryland entries quickly.
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