Let's remove sales tax from your packing slip, amy.
In QuickBooks Online (QBO), the sales tax section won't be visible when you print the packing slip. To make sure we have a shared understanding, could you please provide a screenshot? It's to ensure that we are aligned and referring to the same visual elements.
In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, you might also want to consider changing your QuickBooks Community username as it appears to contain your company ID, which may compromise your privacy and security.
I'm always here to help if you have any concerns about sales tax in QuickBooks. It's my pleasure to assist you. Have a wonderful day!
