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garrison5734
Level 1

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

I've run Sales Tax Liability for all dates and only the correct items are there, not the incorrect Based on Location sales tax.
5 Comments
CharleneMae_F
QuickBooks Team

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

I'm here to shares some details about the error that you've encountered, garrison5734. 

 

After you activated the automatic sales tax, you're unable to turn it off in QuickBooks Online. Though, you can edit the customer's tax information to ensure you will not collect any taxes. I'll guide you how.

 

  1. Go to the Sales tab and then select Customers.
  2. Click the Edit tab.
  3. Open the Tax info folder and select the Default tax code.
  4. Click on Save.

 

The tax rate will no longer apply every time you create an invoice for this customer

 

Additionally, I've added an article that'll help you to file your sales tax return and record your tax payment in QuickBooks Online. To learn more about the process, please click here

 

If there's anything else that I can help you with, please don't hesitate to leave a comment below. I'll always look forward to helping you out.

Fiat Lux - ASIA
Level 15

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

@garrison5734 

You may explore this AST Filing & Reporting app to find any useful info.

https:// taxjar.grsm.io/mytax

 

sawxray
Level 1

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

Unless I am misunderstanding, this is a serious and ongoing issue in certain use cases.

 

I turned on sales tax in a misguided attempt to get Square payments to work with QBO. That was a complete dud, and I now have to enter those payments in multiple steps each.

 

But now, for EVERY new customer I invoice, I have to follow multiple steps to get rid of sales tax that I never wanted or needed in the first place. Nearly every one of my customers is a single example, a new customer. And not a single one needs sales tax to be collected.

 

How is it possible that this is a one-way door? Once the setting is changed, it can never be undone? Am I to face this burden for every new invoice, every new customer, every day and every week?

 

As I said, maybe I misunderstood the answer. But so far I am having to take additional steps for every single invoice I create. Please tell me this is being addressed. Or please tell me how to set the local tax rate to 0%. 

 

Thank you.

sawxray
Level 1

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

Unless I am misunderstanding, this is a serious and ongoing issue in certain use cases.

 

I turned on sales tax in a misguided attempt to get Square payments to work with QBO. That was a complete dud, and I now have to enter those payments in multiple steps each.

 

But now, for EVERY new customer I invoice, I have to follow multiple steps to get rid of sales tax that I never wanted or needed in the first place. Nearly every one of my customers is a single example, a new customer. And not a single one needs sales tax to be collected.

 

How is it possible that this is a one-way door? Once the setting is changed, it can never be undone? Am I to face this burden for every new invoice, every new customer, every day and every week?

 

As I said, maybe I misunderstood the answer. But so far I am having to take additional steps for every single invoice I create. Please tell me this is being addressed. Or please tell me how to set the local tax rate to 0%. 

 

Thank you.

Joesem M
QuickBooks Team

I tried to turn off Sales Tax, I got this: "Sorry. We see you've collected sales tax on 1 or more items. This means you can't turn off sales tax" How do I find the items?

I understand the hassle that this caused you, @sawxray

 

As of now, there isn't a way to switch back to the manual sales tax once you're using an automated sales tax. I know that having accurate calculations in local taxes will give so much advantage to your business. That said, I'd suggest sending feedback requests to our engineers so they can consider this feature again.

 

Let me guide you on how to do that:

 

  1. Click the Gear icon.
  2. Select Feedback.
  3. Enter your feedback and suggestions.
  4. Click Next.
  5. Select Feedback for the Category.
  6. Click Send a message.

 

In the meantime, I recommend visiting our Firm of the Future site. This is where we share recent happenings and future developments, such as updates to newly added features.

 

Moreover, you can use the override option when you create an invoice for your customer as a workaround. This is to ignore the automated calculation.

 

Here's how:

 

  1. Open the transaction (invoice/sales receipt).
  2. Click the Sales tax link in the lower right-hand corner.
  3. Below the Total sales tax amount, click the Override this amount link.
  4. Enter the RateAmount, and Reason.
  5. Click Confirm override.

 

For more details, you can check out this article: Override sales tax on transactions.

 

To make sure everything is accurate with your custom tax rate before you file your return to your tax agency, you can run the  Sales Tax Liability report.

 

I'll be adding our resource page, so you'll be familiar with how QuickBooks manage your taxes:

 

 

Reach out to me if you have additional inquiries about Sales Tax or any QuickBooks related. I want to make sure you're taken care of. 

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