Check it today. A user on here spoke with someone at the presidents office. Ked546 I do believe.

Thanks again.

Holy guacamole Batman! It’s fixxxxedddddddddd. Hell has officially frozen over. 

Wow!!  Can confirm!! Finally!!

Our sales tax's for each city just disappeared on or about the first week of January 2024 (over 75 for our business). This has put our company (and it sounds like others) at risk in so many ways. I have read all of these reviews and I am shocked. We were never told this was a system wide issue - go figure. Like most, are unable to receive payments (tax listed is incorrect), process a correct Sales Tax Liability Report to report to the California Dept of Tax and Fee Admin.; or even "add" back in the sales taxes for each city that disappeared. It shows "error".

We have talked with QB team members on several instances and are being told the same thing over and over.  This is an urgent situation that QB needs to fix immediately, please. 

Listening here. I am sorry this is happening. How frustrating.

Any other current updates from anyone at the end of Feb 2024 on this same problem? No resolution yet and this has become a nightmare.

I am not seeing any other current comments; so was there a fix for anyone? 

I understand how hard this experience has been,  and I appreciate your efforts in bringing this to our attention. Allow me to provide some information about this matter, @carneydp. 

The previous sales tax issue that has been recorded by our product team has already been resolved. However, if you're still getting the same error, I recommend reaching out our support team so they can double-check why this is happening and investigate further. They have the tools to pull up your account in a secure environment. 

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Check out this support hours to determine their availability. 

Moreover, I'll add this guide about how you can pull up a report to see how much sales tax you owe: Check how much sales tax you owe in QuickBooks Online. 

Additionally, choose dozens  of reports so you'll know the different aspects of your business. Read this article for more information: Run Reports In QuickBooks Online.

Stay posted if you have any other sales tax questions, I'll be always here to help you. Have a great day ahead!

My online QBO app is crashing due to sales tax currently. Tech support so far has not been helpful. I have reinstalled and tried on 2 other devices. This has to be due to a software update. 

Thanks for being part of the Community, AmpdUpMike.

I understand you've been experiencing issues with the QuickBooks Online mobile app crashing when dealing with sales tax. Your experience is important to us, and I want to ensure we address this promptly for you by routing you in the right direction for support.

While I see that you've already contacted our Customer Care Team regarding this matter, I suggest reaching out to them again to ensure a thorough review of your concern in a secure environment. More importantly, our support team can also start an investigation and provide the necessary assistance for this matter.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Our support team is available to assist you from Monday to Friday, 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM.

Once the issue is resolved, you may find this article helpful for managing sales tax in QuickBooks Online: Manage sales tax rates using the QuickBooks Online app.

Additionally, if you need to generate reports to get a comprehensive overview of your business, you may refer to this handy article: Run reports.

If you have any other concerns about the mobile app or sales tax in QuickBooks, please don't hesitate to leave them in the replies. I'll be here to help you further.

This information is not helpful. I contact Quickbooks and was add to a "investigation" yesterday. Now I am unable to provide invoices on phones (x2) or a tablet to my customers at time of service. This is not a me issue. This is a Quickbooks bug that needs to be fixed ASAP. 

Please send an email to Office of the President. It was on a link from another comment. We did and they have been in touch. We have also had calls with a Project Manager. No resolution at this time but they are aware of our situation and trying to help us. It could be months. Once anyone changes from Classic Sales Tax to their "new" Automated Sales Tax" there is no way of going backwards. The crazy thing is is that there are many steps to change to "Automated" and nor any employee here or our company accountants claim they did this. Its not something one would forget. 

Also QB did not take into account 3rd party contractor apps that sync into QB daily with a sales tax. Since this upgrade in January, the sales tax synced from JOIST is now incorrect in QB. It is not matching 100%. This is a problem that they are now actively working on from what we have been told. Hope this helps.