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Richlyn
Level 1

Payroll tax updates not working

I followed your suggestions.  I have 12 matches.  You say go to step 4.  What is step 4?

Jovychris_A
Moderator

Payroll tax updates not working

Thanks for joining the thread, and welcome, @Richlyn.

 

Are you having the same hurdle as Steve previously? Our Community member, @Steve_SHP, referred to Step 4 from this article: Resolve payroll error PS08. You'll have to use the Verify and Rebuild tool to resolve data issues when payroll tax updates don't work.

 

Here's how:

To verify the data:

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Verify Data.

To rebuild the data:

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Rebuild Data.

 

Meanwhile, I'm adding this article when you need a hand with showing some particular data on a report: Customize reports in QuickBooks Desktop. It contains insights on how to filter your reporting data effectively.

 

Please let me know if you have other QuickBooks Desktop concerns. Anytime, I'll be around to help. Take care and have a nice day.

StylzTek
Level 1

Payroll tax updates not working

So, according to everything I just read.  It's January 23rd 2024, and this issue is STILL not resolved.
My accounting department is encountering the Same issue.  This is Very problematic and I guess my company will have to research QuickBooks alternatives.... Unless this issue can be Resolved Today.

Rasa-LilaM
QuickBooks Team

Payroll tax updates not working

Thank you for joining this thread, StylzTek.

 

I recognize the importance of having the most up-to-date payroll tax update. It plays a crucial role in ensuring the accuracy of your payroll data, including taxes and forms.

 

I understand you're facing some difficulties, and I'm here to help. To provide you with the most effective solution, could you please provide more details about the error code you received? Additionally, it would be helpful to know the troubleshooting steps you've already taken to try and resolve the issue.

 

I appreciate your cooperation. I'll be on the lookout for your response, StylzTek.

StylzTek
Level 1

Payroll tax updates not working

FIGURED IT OUT!!!!
Try this before trying anything else and save yourself a bunch of time.
If you have checks that are listed or dated after the End Of Life of the version you are running, it will not sufficiently run the updates.   
I asked the accounting manager to Change a few checks that were dated after the EOL of the version we were running, and the updates worked and adjusted the taxes and everything else accordingly.
Everyone can get Paid now!

After that, I'd update your version of QuickBooks and Files to a Newer version that will not be at the EOL anytime soon.

generalincoil
Level 1

Payroll tax updates not working

So I have to do this once a month/ every other payroll. 

https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/resolve-payroll-err...

At first I just had a handful of direct deposit checks that were stuck, so I would toggle them and my update would finally go through. The last couple months, it has been around 70 paychecks that are stuck. This takes way to much of my time. I need a permanent fix for this issue. I can not keep doing this every month. My quickbooks is up to date with the newest version. 

MichaelaS
QuickBooks Team

Payroll tax updates not working

Thanks for joining the thread, Generalin. I'm here to share why it's essential to upload your paychecks.

 

This problem usually occurs if we miss selecting send payroll data after creating a paycheck and aren't able to click Send All. To fix this, follow the steps below:

 

  1. Go to Employees, select My Payroll Service
  2. Click Send Usage Data
  3. After, go to Employees, then select Send Payroll Data.
  4. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

 

Once done, you can follow these steps to avoid the need to manually toggle the paychecks. First, navigate to the Employees menu and choose Manage Payroll Cloud Services to turn off the Workforce button. Doing so will prevent the system from prompting you to click the Send All button after generating paychecks, saving you from getting stuck.

 

Additionally, I'm adding this article to help you manage sending your paychecks: Send Direct Deposit Paychecks.

 

Please let us know if you have any other questions regarding paychecks so we can assist you promptly. Stay safe.

generalincoil
Level 1

Payroll tax updates not working

I send my payroll data and direct deposit every time I finish payroll. That is not the issue. 

NinoNorth
QuickBooks Team

Payroll tax updates not working

I wanted to make sure we provided a solution regarding the direct deposit concern with QuickBooks, Generalin.

 

I suggest Contacting our Support Team so they can help to check what happened with your payroll tax concern.

 

Our working hours are from Monday to Friday, 6 AM to 6 PM, and Saturdays from 6 AM to 3 PM PST. You can reach us all at once that suits you best. You can Contact us here.

 

In addition, you can check this article to learn how to assign a pay schedule, create your paychecks, and send your payroll: Create and run your payroll.

 

Please reach out if you have other questions about payroll tax and direct deposit. I'll respond as soon as I get a response from you.

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