QB online Payroll adjustment tax payment discrepancy

Good morning, @americanm1.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

For this one, I recommend reaching out to our Payroll Support Team. This way, one of our payroll support agents can review your account in a secure environment and investigate this matter further. You can use the link I'm including below to connect with our team directly. 

• QuickBooks Online Payroll Support 

Please know it is always best to consult with your accounting professional anytime you run into issues not knowing which account to use. Your accountant can review your books and advise the best one to use based on your business needs. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

Don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

I posted this question after i contacted your support team, They don't know how to help.

It's not that i don't know how to categorize it. Its about QB not matching the tax payment.

I appreciate you reaching out to our Live Support Team, @americanm1. I'll share details to help deal with the tax payments in QuickBooks Online (QBO).

In QBO, please know that the correction will only appear on the payroll side and not on the accounting side or when using the Find other matches option. To address this, you can resolve the difference and utilize the same account where tax payments get posted. This way, your records stay accurate and easy to track.Additionally, check out this article to help you compare your bank statement with your QBO balance: Reconcile an account in QuickBooks Online.

Moreover, Explore QuickBooks Payroll can improve your experience and help complete payroll-related tasks seamlessly. Also, with QuickBooks Payroll, our team can share tips and tricks on streamlining your payroll processes in the program.

If you have any challenges or difficulties handling tax payments in QuickBooks, please don't hesitate to comment below. I'm more than happy to lend a helping hand. Also, whether you're dealing with technical issues, need guidance on specific features, or require help with troubleshooting, you can always count on me to jump back in to assist. Keep safe.

you mentioned to categorize it to the same account where the tax payments get posted but this is incorrect. This will put the accounts out of balance since this is just matching. The tax payments were already posted to this account prior to this transaction.

Hello, americanm1.

I understand your concern regarding the transaction being categorized under the same account where the tax payments are posted. We can collaborate to resolve this.

Since the tax payments have already been recorded in the same account, it's important to maintain the accuracy and balance of your financial records. We can achieve this by excluding the transaction to avoid duplication and ensure your account reflects the accurate financial status. Here's how to do it:

1. Go to Transactions and click on Bank transactions.
2. Select the For Review tab.
3. Check the box next to the transaction you want to exclude.
4. Hit the Exclude button.

Get detailed instructions on excluding transactions in QuickBooks Online by reading this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Additionally, it is advisable to check and reconcile your accounts. This practice helps to keep your records current and error-free.

Do you require additional assistance with managing your account? Please do not hesitate to include them in your response, americanm1. I'll be right there to help you whenever you need it!

This is exactly what I was thinking of doing. to exclude it which I think it the right way but how will I get track record of the payment that was actually made. Should I put it as a prior manual tax payment?