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MVPTreasurer
Level 1

QuickBooks Desktop Payroll used w/ Enterprise-Nonprofit 2023 - Virginia Unemployment Insur tax form mistaken error message

Quickbooks Desktop Payroll is giving me an error that I believe is an Intuit internal issue. Who does this get reported to at Intuit for a fix?

 

I'm trying to file the 12/31/23 quarterly Virginia unemployment tax payment and report for unemployment insurance.  All my 2023 quarterly reports and taxes have been paid on time and registered with Virginia Employment Commission.

 

QB generates the return and shows our Federal Tax ID # in red with an error message saying the following: VA UI QTD: this return will be rejected because it is being e-filed too late. The agency does not accept electronic filings before the start of the 3rd month of the quarter end and later than the due date.

 

However, I'm well within the due date range which is 1/30/2024.  See attachment for full error message. Thanks.

1 Comment 1
Clark_B
QuickBooks Team

QuickBooks Desktop Payroll used w/ Enterprise-Nonprofit 2023 - Virginia Unemployment Insur tax form mistaken error message

I understand how hard it must be for you, @MVPTreasurer.

 

In solving this concern, I suggest contacting our support to further check what's causing this and determine possible solutions. 

 

Here's how:

 

  1. Click the Help menu.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Enter a brief description of your concern, and select Continue.
  4. Sign in to your Intuit Account, and select continue.
  5. Select chat with us or Have us call you.

 

These are the Support hours for Pro, Premier, Plus

  • M-F 6 AM to 6 PM

For Enterprise, It's any time, any day.

 

You may also refer to this article for more detailed steps in contacting customer support.

 

For future reference, you can check this article for a guide about payroll-related reports you can run in QuickBooks Desktop to gather data about your employee info, wages, taxes, deductions, and many more: Run payroll reports.

 

Please feel free to leave a comment below if you have any questions regarding filling quarterly reports or other QBDT-related concerns. We're always here to help you out.

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