Sales tax screen no longer shows previous payment as paid. No longer shows a way to record sales tax payment for current period now due. How can I get this back?

I understand the importance of keeping an accurate record of your taxes, KurtP. Let me share some information on this. 

To view your previous payments, let's ensure that we are correctly filtering the status to view them and to show your records on these payments. Here's how to do this:

1. Go to Taxes. Select Sales Tax.
2. Select the correct agency. 
3. Under Status, filter it to Paid. 
4. Under Tax Period Date, select the appropriate date to show your previous payments.

Also, in recording sales tax payments, the status of these payments should be either Due or Overdue. Since you are unable to do this, I suggest we run a basic troubleshooting. 

This unusual behavior on your account could be due to your browser storing too much cache. First, let's review if this is a browser-related issue. Let's start by opening your account in a private browser as it ignores historical data. 

These are the keyboard shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If the error is fixed after this, then the issue is likely caused by your browser. You'll want to clear your regular browser cache. Another option is to use other supported browsers.

However, If the issue still occurs after performing the troubleshooting, you'll want to contact our support team and get this behavior investigated further. They have the appropriate tools to check your account securely.

I'll also be leaving this helpful resource to learn more about managing your sales tax: Manage sales tax payments in QuickBooks Online. 

Additionally, feel free to visit this article to generate a summary of your taxable and non-taxable sales, plus the total sales tax you collected from customers: Run the Sales Tax Liability report.

I'll be on the lookout in the comment section for updates and more follow-up queries on sales tax and other QuickBooks-related matters. Have a good one.

I appreciate your efforts in performing the basic troubleshooting steps given previously by my colleague, Kurt. 

Since your issue persists, I recommend contacting our Customer Support Team so they can further check your account and investigate why the prior period of your sales tax payments is off by 1 cent. Here's how you can reach them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose a way to connect with us. You can either tap Have us call you or Chat with us. 

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

For further information about sales tax payments, check out this article: Manage sales tax payments in QuickBooks Online.

Moreover, you can also edit sales tax rates in QBO to ensure you collect the right amount. 

Should you have additional questions about managing your sales taxes in QBO or running tax liability reports, please don't hesitate to post a comment below.