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JS-Eggli
Level 1

SDI Payroll liability - Assisted payroll mistake

We have assisted payroll service.

 

Well, since 2022 there has been a growing negative balance on our SDI Payroll liability account. We were able to trace it to a few "double entry" transactions that QB assisted payroll, had posted against our books and also drew out the money from our accounts.

To illustrate:
-On 3/31/22 QB assisted payroll debits the SDI payroll liability account by $581.02
-On the same day they made a "correcting" entry (credit SDI payroll liability account by $581.02) Net effect is zero.
- However on 8/19/22 , QB assisted payroll again makes a "correcting" adjustment (credit to SDI payroll liability account by $581.02) Net effect is Negative $581.02 on the account. 
- We found several other transactions that had double corrections... resulting in -$4,243.04 to date.
 
Customer support says, "just do a reversal journal entry". But since, QB took out the cash from our account, how will I post this journal?
 
I need help to resolve but customer service just says, "wait until you get notice of overpayment from the gov't"
 
How do I escalate this and get help?

 

3 Comments 3
Irene R
QuickBooks Team

SDI Payroll liability - Assisted payroll mistake

I can see the importance of resolving this SDI Payroll liability matter promptly, Js-Eggli.

 

Please know that the Community is a public forum. Therefore, accessing our user's personal information is not possible. As you've mentioned that you're subscribed to a QuickBooks Desktop Assisted Payroll account, it is best to contact them again regarding this matter and discuss further resolution.

 

Furthermore, when posting a Journal Entry, it is best to consult your account to ensure accurately is recorded. If you don't have an accountant, you can browse this website to look for one: Find a QuickBooks ProAdvisor.

 

In addition, you can check these materials which entail adjusting payroll liabilities and then creating a payroll report to review its accuracy:

 

 

Don't hesitate to return here in the Community if you have additional questions about your payroll liability or any QBDT-related inquiry. We'll be here to help you as soon as we get your reply. Keep safe!

BigRedConsulting
Community Champion

SDI Payroll liability - Assisted payroll mistake

@Irene R  RE: Furthermore, when posting the cash to your account in a Journal Entry, it is best to consult your accountant as this affects the organization and alignment of your QuickBooks Desktop books.

 

How very condescending of you.

 

Also, a word salad and nonsense. A Journal Entry "affects the organization and alignment of your QuickBooks Desktop books."  The alignment  of my books? What is that even supposed to mean?

 

FishingForAnswers
Level 9

SDI Payroll liability - Assisted payroll mistake

@BigRedConsulting  Well, you see, if you aren't careful with your actions, your alignment can change to Chaotic Evil, and then you'll be just like QBO, and you definitely don't want that.

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