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ReneeIngram
Level 1

Uploading Tax Notice Documents

Hello. Is anyone having issues with uploading payroll tax notices to QB Payroll Tax Center? This issue started in mid-December 2023. When trying to upload a message pop up saying "QB Assistant:

I’m having some technical difficulties right now. But we probably have an article that can help you! I have called the Payroll Tax Center and that have not been able to figure out the issue. I have used browsers, Microsoft Edge, Google Chrome, Firefox and Safari using the MacBook Pro, iPad, iPhone and a Dell PC, all stating the same QB message. It is imperative to give this resolve since they're at tax implications. Any troubleshooting advice is greatly appreciated.
 
4 Comments 4
APC1152
Level 1

Uploading Tax Notice Documents

I'm having the same problem but haven't found a solution yet!

SheandL
QuickBooks Team

Uploading Tax Notice Documents

Hello there, @APC1152.

 

I acknowledge the importance of addressing this issue regarding the inability to upload tax notice documents in QuickBooks Online. In order to delve deeper into why this happened, I recommend contacting our customer care team since they have the necessary skills and tools to determine why this issue occurred.

 

To contact them, here's how:

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and Continue.
  5. Select what support you would like to contact.

 

Furthermore, you can check out this article to learn what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

 

I appreciate your patience in this kind of matter. You can contact us if you have further questions about uploading tax notices in QBO. We're always glad to help you anytime. 

BasicBusiness
Level 1

Uploading Tax Notice Documents

I personally would not suggest doing this, as the information you upload is to be reviewed by Risk Management and then used to terminate certain services.

BasicBusiness
Level 1

Uploading Tax Notice Documents

I personally would not suggest doing this, as the information you upload is to be reviewed by Risk Management and then used to terminate certain services.

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