Does anyone have a fix for the Quickbook Economic Nexus data? It has been broken since July! Customer service - We know, they're working on it.

1. Click on the Help icon.
2. Select Search and choose a topic of your interest.
3. Tap Contact Us.
4. Enter your issue in the "What can we help you with?" field and hit Continue.
5. Choose your preferred contact method (Get a chat, Schedule appointment, or Get a call).

I have over 60 hours on the phone with your customer service agents. It's completely useless.

After talking with them for multiple hours, screen sharing and sending them data they tell you they have to send it along to tier 2 and no, you can't talk with them 'because they don't have phones'.

A day later you get an email from the No-reply address telling you the INV they opened for your issue has been closed. Which is great except everything is still broken.  Calling them back puts you at step 0 as you get a new agent who can not open the INV since it's closed and requires you to spend another several hours on the phone , screen sharing etc.. to get another INV opened and have the same thing happen.

Basically Quickbooks customer service might as well be a message.  'We can't fix it, our team can't help. We own this space so you have no other options for software. Have a nice day. '  

Sincerely,

Scott