Let's get to the bottom of these delayed or not being received emails from QuickBooks, @JCCO.
To begin, here are some possible reasons why you don't receive them:
- The emails might have been marked as spam.
- You're using a custom email domain or if you're using an email client (Outlook, Exchange, AOL, Thunderbird, etc.) which results in your email taking longer than web emails.
- Your internet service or domain provider blocks their email address.
To fix this, let's check your Spam or Junk Mail folders to verify if the emails were moved there. If you don't see it, try clearing and re-entering your email address in the settings to refresh the system.
Here's how:
- From the Gear icon, choose Account and Settings.
- Click the Company tab on the left pane and select the Pencil icon in the Contact Info section.
- Remove the email address, then re-enter it.
- Click Save and Done.
Once done, send yourself a test invoice to check if it works. If the email still doesn't emerge, there could be some security settings that need to be set in your email server. I recommend you verify with your service provider to evaluate your options or use a different email address that has a different domain.
In addition to that, let me share some relevant articles you can utilize to make sure you receive important messages from Intuit:
Let me know how it goes with the steps I've provided above. Don't hesitate to leave a comment if you have other concerns with receiving emails with QuickBooks. Stay safe!
