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peter143
New Member

all expense templates return error "Can't serialize value" when I try to use them. I have used them over a year w no prob. created new ones but no joy. Anyone else?

heres the full error message: Can't serialize value (/node/traits/payment/paymentMethod/type) : Invalid input for Enum 'Common_PaymentMethodTypeEnum'. Unknown value 'CreditCard' Note, these templates don't use a credit card account.

4 Comments 4
GlinetteC
Moderator

all expense templates return error "Can't serialize value" when I try to use them. I have used them over a year w no prob. created new ones but no joy. Anyone else?

I know dealing with errors can be challenging, Peter. Let's work together to get this fixed.

 

The issue you're experiencing can be due to outdated cache files. Let's rule this out by performing some troubleshooting steps.

 

Select one of the links below to access step-by-step instructions for your specific browser:

 

 

If it works, switch back to your regular browser and clear its cache to avoid potential glitches caused by stored files.

 

Please let us know if you have any further concerns, and we're always ready to help you out.

DD1188
Level 1

all expense templates return error "Can't serialize value" when I try to use them. I have used them over a year w no prob. created new ones but no joy. Anyone else?

I am getting the same message today when I try to use a recurring transaction.  I have cleared my cache and I have tried using an incognito window in Chrome. Nothing helps.

DD1188
Level 1

all expense templates return error "Can't serialize value" when I try to use them. I have used them over a year w no prob. created new ones but no joy. Anyone else?

I am getting the same message today when I try to use a recurring transaction.  I have cleared my cache and I have tried an incognito window in Chrome. Nothing helps.

JayAnne_C
QuickBooks Team

all expense templates return error "Can't serialize value" when I try to use them. I have used them over a year w no prob. created new ones but no joy. Anyone else?

Thank you for bringing this to our attention, DD1188. Let me walk you through the steps to contact our live support team and ensure the issue is resolved promptly.

 

We understand the importance of accessible support when dealing with issues or concerns. The system allows you to log your issue and choose how you want to connect with the team, whether you prefer instant support, a callback, or a scheduled appointment.

 

To get started, here are the steps to follow:

 

  1. In the top right corner, click the Help (?) button.
  2. Go to the Search tab.
  3. Type in your concern and press Enter, then click Contact Us.
  4. Choose between Chat with us or Have us call you.

 

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