Thank you for bringing this to our attention, Lawrence. The error you encounter occurs when there’s an issue with the system authorizing the connection between Stripe and QuickBooks Online (QBO). I’ll guide you to the appropriate support team to troubleshoot this and ensure your integration is completed successfully.
If you're using the Stripe Connector that is managed directly by QuickBooks, let's contact our Live Support team by clicking the Help icon in your QuickBooks account. Here’s how:
- In your QuickBooks account, click the Help icon.
- Select Search and enter your questions, keywords, or topics in the search field.
- Hit Contact Us.
- Choose either Chat or Callback for assistance.

To prevent your calls from being disconnected, I suggest checking our support hours for prompt assistance.
Conversely, if you are using the version managed by Sush.io or another third-party application, you’ll want to reach out to their Customer Care team. For Stripe by Sushio, please head over to their My Integrations page or access their help desk using this link: https://help.sush.io.
Please keep me updated by replying to this thread. I’d be more than happy to assist you further with integration, banking, or any QuickBooks-related queries. Take care.