I appreciate the effort you’ve put into trying to access the payroll multiple times, b.cottrell. Let's work together to get this resolved.
Before we proceed, could you let me know if you’ve encountered any specific error messages while attempting to access your payroll account? Any additional details or information you can provide would be helpful in determining the issue so we can offer a more accurate resolution.
To access QuickBooks Online Payroll (QBOP), please ensure that you’re using the correct web address. You can log in directly by visiting this link: https://qbo.intuit.com.
Additionally, make sure you have payroll management access and are using the correct credentials to log in successfully.
If you’re encountering any of the login issues listed below, please refer to this article: Resolve issues with My Account login.
- Need for a confirmation code.
- Forgot User ID.
- Forgot password.
If you’re the account admin and you’ve already verified that the credentials entered are correct but still cannot log in, I recommend reaching out to our live support team. They have the necessary tools and expertise to review the issue further in real time and help you get back on track.
To find the best time to connect with our live support team, here are our service hours:
- Payroll Core:
- Monday to Friday: 6 AM to 6 PM PT.
- Payroll Premium and Elite:
- Monday to Friday: 5 AM to 7 PM PT.
- Saturday and Sunday: 6 AM to 3 PM PT.
Please let us know if you have any other concerns or require further clarification.
