We started using our Dispatch/Invoicing software - Service Titan - to send invoices with online payment. Our office didn't know the client paid thru the ST payment system and sent the invoice thru QB as well. Meanwhile the ST payment was imported into QB and credited against the outstanding invoice. Then the client paid again thru the QB merchant service. My question is do I need to refund this QB payment because it is recorded in QB automatically as a credit on the clients account?
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