About once a month support is needed. A 90 minute call or chat later problem will most likely not be solved. Support people are about 1/10 in my experience. I know they are overloaded and underpaid but they are literally the only ones to turn to. Accidentally, get one of the 9/10 that clearly could not care less or can't communicate effectively and oh well, another morning wasted trying to get this expensive app to work.
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I am in the middle of this right now. Be wary of the support available from the data transfer team. I kept trying to get information on how to best do this transfer from the support site and chat support. I kept finding international results (Malaysia popped up a bunch) suggesting that QB offered a full transfer. The chat team told me more than once that this was a service available. Fast forward a few weeks of long waits on questions and responses from the data team and it turns out they do not do full transfers. They transfer contacts (sort of they are not well organized anymore), chart of accounts, and opening balances. Don't get me wrong that is not nothing but it is not a technical feat either. Anyone with an hour an half to spend on manual entries could accomplish that. The full transfer is available to almost every other country besides the US and Canada. There are a bunch of third party services that say they will transfer your full transaction history but I was never able to get a hold of a real person on the phone. I would get automated responses asking for a backup copy of Xero data to provide an estimate for the service. Maybe that is the only way to get a sense of the challenge but its kind of scary to send literally all of your transaction history just for an estimate right? The whole thing has proved to be an enormous pain that required hours and hours to deliver a set of books that are not very satisfying. Everything is saved for tax/business purposes and is set up to move forward from here, but I feel like the amount of effort required to get to this point was extreme and the results pretty meh. I had a lot of gripes about Xero and I think they literally just raised their prices to 3x that of QBO so I will probably be happy I switched. Still, plan for frustration.
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