Good day, acmaj.
Thanks for getting back to us. Allow me to help provide some insights about the QuickBooks and bank balance.
There are several factors may cause once the bank register balance in QuickBooks Online doesn’t match your actual bank balance:
New transactions for a connected account
Edited or deleted transactions
Credit card (liability) account
To resolve this, you'll need to verify and adjust or fix them accordingly. You can check this article to find which one fits your situation, and follow the recommended solution: How to fix differences between QuickBooks balance and bank balance.
If you need further assistance with the steps from our live support, I recommend contacting our QuickBooks Online Support Team. They have the tools to pull up your account and do a screen share.
Here's how you can contact our live support:
Sign in to your QuickBooks Online company.
Select Help (question mark icon) at the top right.
Click Contact us to connect with a live support agent.
That should do it! Please know that I'm just a post away of you have any other concerns about QuickBooks and bank balance. Wishing you and your business continued success.
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