I have a client who is using QB Pro Desktop 2016, and they have been told that if they upgrade to QB Pro 2019 they will need to start a new company file and will not be able to access previous transactions in the new file. The recommendation is that they upgrade to Enterprise instead which is a much more expensive upgrade and - in my opinion - unnecessary. Question, can a company file from the 2016 version be upgraded to 2019 with integrity? If so, why would the QB rep tell my client they would not be able to upgrade the file? I have used QB for twenty years, and this has never been the case.
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