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Delete users

Under the Action dropdown, I only have the option that reads SEE USER ACTIVITY. I need to delete 2 of the 4 users I have to add a new accountant.  Please help because Quickbooks Support has totally ignored my repeated requests

1 Comment
QuickBooks Team

Re: Delete users

I’m glad to see you in the QuickBooks Community, ROXANA.


Thanks for sharing additional information about your issue. I can provide clarification why you only see the View User Activity in the Action drop-down.


Based on the details provided, it looks like you’re using the online version. To delete users, you need to have the Master administrator or Company administrator’s access.


If you don’t have any of these accesses, please contact the current Master Administrator to transfer the role. Here’s an article that contains detailed information about transferring the master administrator’s role.


Once the access right is transferred to you, then you can start deleting the two users. I’m including an article that contains further insight into this: How to add, delete, or change a user's access.


The information I provided should help you moving forward.


Feel free to let me know if you have any additional questions. I’m always ready to help. Wishing you the best.