Hello, with the new version of "View my Paycheck" there is no option for the employee to see their current PTO balance; or are we missing it somewhere? If this is not an option it needs to be.
Hello there, BUGadmin.
Thanks for pointing this out and sharing your thoughts with us.
The option for employees to see their current Paid Time Off (PTO) balance is currently unavailable. I'd like to make sure your
It's our priority to provide products and services that suits your business needs. We'll make sure to take note of this and will inform you through this thread once we receive product enhancement update about the availability of this feature.
Just in case you want to know more about the new QuickBooks Workforce, feel free to check out this article: QuickBooks Workforce.
You may also want to check for the latest QuickBooks feature updates through our QuickBooks Blog: https://quickbooks.intuit.com/blog/.
Let me know if you have follow-up questions about this, I'd be delighted to answer them for you.
I think that means the pay-stub is out of compliance - not legal - and so customers should have to provide paper stubs until Intuit fixes this.
It's been more than a month so far, waiting.
I would hope that the new offering either inherits the user's QB pay stub print settings or lets the user choose all of the same settings within the app. If not, then the resulting stubs will not be locally compliant as is required by various states and other agencies.
Allow me to step in and help provide some additional update about the Paid Time Off (PTO).
I understand the importance of being able to see the balance of Paid Time on the webpage. Currently, this is an on-going product enhancement in QuickBooks Workforce. Our engineers are currently investigating and working on an immediate fix.
For the meantime, I have a workaround for you to try so you'll be able to view this information on your end. You have the option to Download the payslip, so you can now view the YTD and the available credits/accruals.
I also suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.
Here's how to contact our customer support:
You may also visit the QuickBooks Blog website to stay updated with the latest QuickBooks news and updates.
For additional reference, you can check this article: QuickBooks Workforce: Company View.
I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about the PTO. I'm always here to help.