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View my paychecks

Payroll data from seven pay periods (5/4, 5/18, 6/1, 6/15, 6/29, 8/24, and 9/7) have not posted to the online "view my paycheck" function.  I have tried to work with QuickBooks support, have 5 case id's that have not been resolved, and need to rectify this situation before the end of the year.  In, addition, I have four paychecks that were deleted by direction of the support personnel in their efforts to correct my problem, and need to know how to return the paycheck detail to the employees' account so that their final W-2 is accurate.  The case ID "s not resolved are [removed], [removed], [removed], [removed], [removed].  Payroll data for the last 4 pay periods have successfully been posted to the "View my paychecks" site, though I have done nothing different in creating payroll.  Please advise how this situation can be rectified.

 

Thank you,

Edward Robison

Book Keeper,

Above All Grand Salon and Spa

[email address removed]

1 REPLY
QuickBooks Team

Re: View my paychecks

Hi there, @dianded.

 

I want to make sure you’re using QuickBooks with ease. I can point you in the right direction to get the update of your View My Paycheck issue.

               

The cases created by our phone supports have the description with them. For security reasons, you need to get in touch with our Intuit Online Payroll (IOP) Team again to provide your account details.

 

They have the resources to view the status of the five case IDs. You can provide them with your escalation number for them to see and review the payroll data.

 

And of course, I’m here to help you if you have other concerns. Please also keep me posted on how the call goes. I'd like to make sure this is taken care of.